Blaze Casino Review Honest Review by Casino Guru
Read our review of Blaze Casino, its complaints, support and other factors. It’s good, but there are better options. Find out why. 7.7/10Safety Index Above average by Casino Guru Browse recommended casinos
In this review of Blaze Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino’s Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Our calculation of the casino’s Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Blaze Casino scored an Above average Safety Index of 7.7, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Take a look at our full Blaze Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Is Blaze Casino fair and safe? Safety Index explained
We measure a casino’s Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it’s T&Cs, complaints from the players, blacklists, and many others.
In our Blaze Casino review, we carefully went through and inspected the Terms and Conditions of Blaze Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.
Considering our estimates and the factual data we have collected, Blaze Casino appears to be a average-sized online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. In our evaluation, we factor in both the casinos’ size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we are aware, no relevant casino blacklists mention Blaze Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it’s likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
Taking into account all factors in our review, Blaze Casino has scored a Safety Index of 7.7, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.
Terms and Conditions of Blaze Casino evaluated
Whenever we assess online casinos, we thoroughly examine each casino’s Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Blaze Casino to be mostly fair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Blaze Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino’s Safety Index.
We currently have 4 complaints about this casino in our database. Because of these complaints, we’ve given this casino 563 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.
Blaze Casino user feedback and reviews evaluated
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
So far, we have received only 7 player reviews of Blaze Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino’s quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino’s reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Licenses and company data
Blaze Casino is owned by Prolific Trade N.V. and has estimated revenues exceeding $20,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
Blaze Casino has been granted a gambling license in Curaçao issued by Curaçao Antillephone N.V..
Payment methods, win and withdrawal limits
Blaze Casino supports 8 payment options. This includes: Skrill, Neteller, VISA, Mastercard, Interac e-Transfer, PIX, Rapid Transfer, Interac.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That’s why we always examine these aspects in our casino reviews. The information regarding the casino’s win and withdrawal limits is displayed in the table below.
| Withdrawal limits | Win limits |
|---|---|
| EUR 1,000,000 per day | EUR 10,000,000 daily net win limit |
| EUR 5,000,000 per month |
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. You can find languages available at Blaze Casino in the table below.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| Slovak |  |
 |
|
| English | |
|
24/7 |
| Spanish | |
|
24/7 |
| Portuguese | |
|
24/7 |
| Russian | |
|
|
| Japanese | |
|
24/7 |
| German | |
|
|
| Finnish | |
|
|
| Italian | |
|
|
| Greek | |
|
|
| French | |
|
24/7 |
| Romanian | |
|
|
| Turkish | |
|
|
| Hindi | |
|
24/7 |
| Polish | |
|
|
| Norwegian | |
|
|
| Hungarian | |
|
|
Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Blaze Casino, managing your account, withdrawals, or other matters. Blaze Casino has an average customer support, judging by the results of our testing.
Blaze Casino casino games and slots
Blaze Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows.
Casino games from 32 game providers are offered. This includes NetEnt, Nolimit City, Playtech, Play’n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, BGaming, Endorphina, Wazdan, Habanero, Spinomenal, Belatra Games, Relax Gaming, Smartsoft Gaming, Caleta Gaming, AvatarUX, Spribe, 1spin4win, Blaze Gaming, InfinGame, Hacksaw Gaming, PGsoft (Pocket Games Soft).
Blaze Casino bonus offers and codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There is 1 bonus offered by Blaze Casino in our database at the moment. More information is available in the ‘Bonuses’ section of this review.
*Note: Our separate page features details on Blaze Casino bonuses for additional information about this casino’s offers.*We measure a casino’s Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it’s T&Cs, complaints from the players, blacklists, and many others.
In our Blaze Casino review, we carefully went through and inspected the Terms and Conditions of Blaze Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.
Considering our estimates and the factual data we have collected, Blaze Casino appears to be a average-sized online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. In our evaluation, we factor in both the casinos’ size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we are aware, no relevant casino blacklists mention Blaze Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it’s likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
Taking into account all factors in our review, Blaze Casino has scored a Safety Index of 7.7, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.
Terms and Conditions of Blaze Casino evaluated
Whenever we assess online casinos, we thoroughly examine each casino’s Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Blaze Casino to be mostly fair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Blaze Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino’s Safety Index.
We currently have 4 complaints about this casino in our database. Because of these complaints, we’ve given this casino 563 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.
Blaze Casino user feedback and reviews evaluated
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
So far, we have received only 7 player reviews of Blaze Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino’s quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino’s reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Licenses and company data
Blaze Casino is owned by Prolific Trade N.V. and has estimated revenues exceeding $20,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
Blaze Casino has been granted a gambling license in Curaçao issued by Curaçao Antillephone N.V..
Payment methods, win and withdrawal limits
Blaze Casino supports 8 payment options. This includes: Skrill, Neteller, VISA, Mastercard, Interac e-Transfer, PIX, Rapid Transfer, Interac.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That’s why we always examine these aspects in our casino reviews. The information regarding the casino’s win and withdrawal limits is displayed in the table below.
| Withdrawal limits | Win limits |
|---|---|
| EUR 1,000,000 per day | EUR 10,000,000 daily net win limit |
| EUR 5,000,000 per month |
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. You can find languages available at Blaze Casino in the table below.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| Slovak | |
|
|
| English | |
|
24/7 |
| Spanish | |
|
24/7 |
| Portuguese | |
|
24/7 |
| Russian | |
|
|
| Japanese | |
|
24/7 |
| German | |
|
|
| Finnish | |
|
|
| Italian | |
|
|
| Greek | |
|
|
| French | |
|
24/7 |
| Romanian | |
|
|
| Turkish | |
|
|
| Hindi | |
|
24/7 |
| Polish | |
|
|
| Norwegian | |
|
|
| Hungarian | |
|
|
Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Blaze Casino, managing your account, withdrawals, or other matters. Blaze Casino has an average customer support, judging by the results of our testing.
Blaze Casino casino games and slots
Blaze Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows.
Casino games from 32 game providers are offered. This includes NetEnt, Nolimit City, Playtech, Play’n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, BGaming, Endorphina, Wazdan, Habanero, Spinomenal, Belatra Games, Relax Gaming, Smartsoft Gaming, Caleta Gaming, AvatarUX, Spribe, 1spin4win, Blaze Gaming, InfinGame, Hacksaw Gaming, PGsoft (Pocket Games Soft).
Blaze Casino bonus offers and codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There is 1 bonus offered by Blaze Casino in our database at the moment. More information is available in the ‘Bonuses’ section of this review.
Note: Our separate page features details on Blaze Casino bonuses for additional information about this casino’s offers. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods -
Withdrawal limits per month âŹ5,000,000 per day âŹ1,000,000 SlotsRouletteBlackjackBettingVideo pokerBingoBaccaratJackpot gamesLive gamesNo pokerCraps and diceKenoScratch cardseSports bettingCrash gamesAll games (15)- Slots
- Roulette
- Blackjack
- Betting
- Video poker
- Bingo
- Baccarat
- Jackpot games
- Live games
- No poker
- Craps and dice
- Keno
- Scratch cards
- eSports betting
- Crash games
English website All languages (16)All website languagesEnglishFrenchGermanItalianRussianSpanishFinnishGreekHungarianJapaneseNorwegianPolishPortugueseRomanianSlovakTurkishEnglish customer support All languages (6)All customer support languagesEnglishFrenchSpanishHindiJapanesePortugueseEnglish live chat All languages (6)All livechat languagesEnglishFrenchSpanishHindiJapanesePortuguese-
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High withdrawal limit
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Live dealer games are available
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Live chat support is available 24/7
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Live chat is available only after registration
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Limited responsible gaming options
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Big casino popular in Brazil
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Good E-sport games selection
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The company focuses on both casino and sports betting
Browse all bonuses offered by Blaze Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
We want players to understand gambling.
This is a place to share experience with Blaze Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:Not enough reviews Rated by 7 users
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Casino Guru
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JohnJohnnisApprenticeBrazilâą 6 months ago It’s a good casino, especially for those who enjoy Double and Crash games. In the slots section, there is a certain dissatisfaction due to the variation in minimum bet amounts in some games and the limitation of slots that can be played with the bonus. However, the casino offers a wide range of providers and games. The customer service leaves something to be desired; the attendants seem unprepared. On rare occasions when I needed to call them, my experience was not positive, which I consider an aspect that needs improvement. Withdrawals, which used to be almost instantaneous, have now taken longer, potentially taking up to four days. A very positive aspect is the daily rewards system, which can be quite advantageous depending on your level, although it takes time to progress after reaching the Platinum level. In general, it is a casino that I value and recommend, as long as the points to be improved are not an impediment. Despite some setbacks, all problems were resolved, regardless of the waiting time. Ă um bom cassino, especialmente para aqueles que apreciam os jogos Double e Crash. Na seção de slots, hĂĄ uma certa insatisfação devido Ă variação nos valores das apostas mĂnimas em alguns jogos e Ă limitação de slots que podem ser jogados com o bĂŽnus. No entanto, o cassino oferece uma ampla variedade de provedores e jogos. O serviço de atendimento ao cliente deixa a desejar; os atendentes parecem despreparados. Em raras ocasiĂ”es que precisei acionĂĄ-los, minha experiĂȘncia nĂŁo foi positiva, o que considero um aspecto a ser melhorado. Os saques, que antes eram quase instantĂąneos, agora tĂȘm demorado, podendo levar atĂ© quatro dias. Um aspecto muito positivo Ă© o sistema de recompensas diĂĄrias, que pode ser bastante vantajoso dependendo do seu nĂvel, embora seja demorado progredir apĂłs alcançar o nĂvel Platina. De modo geral, Ă© um cassino que valorizo e recomendo, desde que os pontos a serem aprimorados nĂŁo sejam um impedimento. Apesar de alguns contratempos, todos os problemas foram resolvidos, independentemente do tempo de espera. - Daily Rewards Recompensas diĂĄrias
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Comply with payments, regardless of whether the amount is high or low Cumpre com os pagamentos, independentemente de ser valor alto ou baixo
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Good variety of providers and Slots Boa variedade de provedores e Slots
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Good Bonus Offers Boas ofertas de Bonus
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Slow withdrawals Saques demorados
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Customer service could be better Atendimento ao cliente pode ser melhor
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Minimum bet values on slots have large variations even if they are from the same provider. Valores mĂnimos de apostas em slots tem variaçÔes grandes mesmo sendo do mesmo provedor.
leandrog532Junior AdeptBrazilâą 1 year ago I like Blaze, fast payments, level UP system with rewards, several games, light and smooth platform! etc gosto da Blaze, pagamentos rĂĄpidos, sistema de level UP com recompensas, diversos jogos, plataforma leve e suave! etc - miscellaneous games jogos diversos
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fast withdrawals saques rĂĄpidos
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good rewards recompensas boas
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after silver, time consuming up system depois do prata, sistema de up demorado
PimpimApprenticePortugalâą 1 year ago I have been waiting for a cashout since July 9, 2022 until today. I have contacted support several times and they can never give me a coherent answer, no answer from several emails i sent and live support can never help me. - Poor live support
- No reply to emails
- They don’t pay the players their winnings
Blaze Casino Hello,I’m sorry for the situation, could you give me your email account so I can check whats happening?If you have any further questions about this, or any other matter, just reply to this message.Do not hesitate to contact us. We are here to help you!Carlos NunesBlaze Support Team david96VisitorSwitzerlandâą 1 year ago I made a first deposit to this casino. But it was never credited to the account. It was withdrawn from my creditcard and my bank confirmed handover to recipient(Blaze Casino).After 1 week waiting, complaining and sending docs of payment confirmation - no reaction from casino. Be aware its a FRAUD!!! - Casino is scam
- Customer service is not existing
- In chat you get screwed
Blaze Casino Hello David,I’m sorry for the situation, could you give me your email account so I can check whats happening?If you have any further questions about this, or any other matter, just reply to this message.Do not hesitate to contact us. We are here to help you!Carlos NunesBlaze Support TeamlariNoviceBrazilâą 1 year ago- Terrible support for beginners. PĂ©ssimo suporte pra quem estĂĄ começando.
- They don’t respond to emails. NĂŁo respondem os e-mails.
- The page crashed and disappeared with my gain! A pĂĄgina travou e sumiu com o meu ganho!
Blaze Casino Hello Iari We are sorry that you had a bad experience on the platform. Please let us know your email so that we can contact you and help you with your case. Thank you for your understanding and we are working and improving our services so that this type of inconvenience does not happen again. Do not hesitate to contact us to proceed with your service. We are here to help you! Blaze Support Team OlĂĄ IariLamentamos que tenha tido uma mĂĄ experiĂȘncia na plataforma.Por favor, nos informe o seu e-mail para podermos entrar em contato e lhe ajudarmos com o seu caso.Agradecemos a sua compreensĂŁo e estamos trabalhando e aprimorando nossos serviços para que esse tipo de transtorno nĂŁo se repita.NĂŁo hesite em nos contatar para prosseguirmos com o seu atendimento. Estamos aqui para ajudĂĄ-lo! Equipe de Suporte da Blaze 
joseademirNoviceBrazilâą 2 years ago THE CASINO DISAPPEARS WITH MY WINNINGS AND DEPOSIT, I CONTACT YOU AND SAYS IT WAS BONUS FRAUD, I DO NOT RECOMMEND BECAUSE THEY ALWAYS FIND A WAY TO LOSE YOUR BETS. O CASINO DESAPARECEU COM OS MEUS GANHOS E DEPOSITO, ENTRO EM CONTATO E DIZ QUE FOI FRAUDE DE BĂNUS, NĂO RECOMENDO PORQUE SEMPRE ARRUMA UM JEITO PARA PERDE SUAS APOSTAS. - DAILY REWARDS RECOMPENSAS DIĂRIAS
- BET FRAUD FRAUDE DE APOSTA
- TERRIBLE ATTENDANCE PĂSSIMO ATENDIMENTO
- IRREGULAR CASINO CASINO IRREGULAR
- DELAYED WITHDRAWALS SAQUES DEMORADOS
- BALANCES THAT DISAPPEAR SALDOS QUE DESAPARECEM
Blaze Casino Hello Jose, Thanks for your review. We are sorry that you had a bad experience on the platform. Please let us know your email so that we can contact you and help you with your case. We appreciate your understanding and are working and improving our services together with our intermediaries so that this type of inconvenience does not happen again. Do not hesitate to contact us to proceed with your service. We are here to help you! Aryan Blaze Support Team OlĂĄ Jose,Obrigada pela sua avaliação.Lamentamos que tenha tido uma mĂĄ experiĂȘncia na plataforma. Por favor, nos informe o seu e-mail para podermos entrar em contato e lhe ajudarmos com o seu caso.Agradecemos a sua compreensĂŁo e estamos trabalhando e aprimorando nossos serviços junto aos nossos intermediĂĄrios para que esse tipo de transtorno nĂŁo se repita.NĂŁo hesite em nos contatar para prosseguirmos com o seu atendimento. Estamos aqui para ajudĂĄ-lo!ArianoEquipe de Suporte da Blaze ArthurcameloNoviceBrazilâą 2 years agoI made more than 4 thousand deposits at this casino, I lost money I used the bonus, I added more money and continued playing, I made 3 withdrawal attempts they returned my money to my account and now the last time they stole my money. I lost 11 thousand reais with blaze. - not respect the law of my country
- Induce player to lose all
- BAD SERVICE
- Embezzlement
Blaze Casino Hi Arthur, Thanks for your review. We are sorry that you had a bad experience on the platform. Please let us know your email so that we can contact you and help you with your case. Thank you for your understanding and we are working and improving our services with our intermediaries so that this type of inconvenience does not happen again. Do not hesitate to contact us to proceed with your service. We are here to help you! Aryan Blaze Support Team OlĂĄ Arthur,Obrigada pela sua avaliação.Lamentamos que tenha tido uma mĂĄ experiĂȘncia na plataforma.Por favor, nos informe o seu e-mail para podermos entrar em contato e lhe ajudarmos com o seu caso. Agradecemos a sua compreensĂŁo e estamos trabalhando e aprimorando nossos serviços junto aos nossos intermediĂĄrios para que esse tipo de transtorno nĂŁo se repita.NĂŁo hesite em nos contatar para prosseguirmos com o seu atendimento.Estamos aqui para ajudĂĄ-lo!ArianoEquipe de Suporte da Blaze Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Blaze Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.7/10Medium-sized casino, based on our research and estimatesWe consider the casino’s T&Cs to be mostly fairNot found on any relevant casino blacklistLow value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a slightly negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?
Submit a complaint
Important
Important: Win limit of âŹ10,000,000 per day This casino has a win limit rule. You will not be able to win more than âŹ10,000,000 per day.Important: Win limit of âŹ10,000,000 per day This casino has a win limit rule. You will not be able to win more than âŹ10,000,000 per day.
Unfair terms and conditions
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This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
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This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
Complaints about Blaze Casino and related casinos (26)
26All0Opened4Not solved5Solved17Rejected
Complaints directly about Blaze Casino
Resolved Our verdict
Case closed
Disputed amount: âŹ1,231
Player claims that payment has been delayed.
The player from Finland had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. After the player reported that the required documents were verified, the withdrawal was confirmed and sent to his Skrill account within five hours. The issue was marked as resolved, and the player expressed satisfaction with the outcome despite the initial delays.
Read moreRead less Submitted: 21 Sep 2024 Case closed Our verdict
Player stopped responding
Disputed amount: 100,000 R$
Player is unable to reset account password.
The player from Brazil was unable to reset his password and, despite requesting an email change, faced delays. His frustration was heightened due to his Platinum membership status. The Complaints Team requested additional information regarding account verification and casino responses. However, due to the player’s lack of response to follow-up questions, the complaint was rejected.
Read moreRead less Submitted: 03 Jun 2024 Case closed Our verdict
Player stopped responding
Disputed amount: 8,880 R$
Brazilian player requested a refund.
The player from Brazil requested a refund from the casino. She believed the platform had programmed plays without her consent. Despite multiple requests for additional information and evidence from us, no response was received from the player. Consequently, the complaint was rejected due to insufficient information and lack of communication.
Read moreRead less Submitted: 04 May 2024 Case closed Our verdict
Player stopped responding
Disputed amount: 700 S/.
Player’s struggling to withdraw his winnings.
The player from Peru had been frustrated because, despite various attempts and methods, his withdrawal requests continually returned to his account. He had not received helpful assistance from live support, who merely encouraged patience. After reviewing the case, we had attempted to engage Blaze Casino to resolve the player’s issue. Unfortunately, despite extending the response time, the casino did not respond to the complaint, leading to its closure as ‘unresolved.’ However, the complaint was later reopened upon the casino’s request. The casino clarified that it did not prevent withdrawals but may have temporarily suspended them for security checks, and the player’s withdrawal was eventually processed successfully on January 31, 2024. The complaint was then closed as rejected since the player didn’t confirm that they received the winnings.
Read moreRead less Submitted: 21 Jan 2024 Unresolved Our verdict
Delayed payment, status unknown
Black points: 100Disputed amount: âŹ600
Withdrawal delayed for unknown reason.
The player complained about a three-week delay of his withdrawal for unknown reason. The casino refused to disclose what the issue was and has not responded to the complaint so it remained unresolved.
Read more on: askgamblers.com Submitted: 9/2023 Unresolved Our verdict
No reaction, passive regulator
Black points: 283Disputed amount: 2,300 R$
Withdrawal cancelled for unknown reason and unresponsive casino.
The player complained about the casino canceling his withdrawal and ignoring his messages when he tried to find out what had happened. The casino did not respond to the complaint and the mediator marked it as unresolved.
Read moreRead less Read more on: latestcasinobonuses.bet Submitted: 2/2023 Case closed Our verdict
Player stopped responding
Disputed amount: Mex$200
Player’s deposit is not reflected in the casino account.
The player from Mexico had reported an issue with his deposit not reflecting in his casino account. Despite reaching out via live chat, he had received no response from the casino. He had informed us that he made two deposits of 200 each, through Oxxo and a transfer, but had not seen these amounts in his casino account. We had advised him to contact his payment provider for further investigation. The player had confirmed that his payment provider stated the transactions were successful. We had requested additional information, including communication with the payment provider and the casino, deposit receipt, and a screenshot of the deposit/cashier history, but received no response. As a result, we were unable to further investigate the issue, leading to the complaint being rejected.
Read moreRead less Submitted: 26 Sep 2023 Case closed Our verdict
Player stopped responding
Disputed amount: âŹ120
Player unable to access gaming services.
The player from Greece deposited 120 euros to play games which didn’t open. Following a lack of response from the casinos chat or email, the player attempted to withdraw the unutilized funds. The complaint was closed as the player stopped responding.
Read moreRead less Submitted: 16 Aug 2023 Case closed Our verdict
Other
Disputed amount: 500 R$
Player claims that payment has been delayed.
The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasnât been processed yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
Read moreRead less Submitted: 09 Apr 2023 Case closed Our verdict
Player stopped responding
Disputed amount: 350 R$
Player’s winnings have been confiscated.
The player from Brazil breached the maximum allowed bet, therefore the casino confiscated their winnings. The complaint was rejected because the player didn’t respond to our messages and questions.
Submitted: 05 Apr 2023 Case closed Our verdict
Unjustified complaint
Disputed amount: 600 R$
Player’s winnings were confiscated.
The player from Brazil had his balance confiscated due to accusations of breaching the max bet rule. After investigating the case further, we concluded that the request for a refund of the player’s deposit was unjustified.
Read moreRead less Submitted: 04 Apr 2023 Case closed Our verdict
Player stopped responding
Disputed amount: 4,300 R$
Player claims that payment has been delayed.
The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasnât been processed yet. We rejected the complaint because the player stopped responding.
Read moreRead less Submitted: 26 Feb 2023 Unresolved Our verdict
Delayed payment, status unknown
Black points: 100Disputed amount: âŹ392
Playerâs withdrawal has been delayed.
The player from Portugal has requested a withdrawal almost two months prior to submitting this complaint. Unfortunately, winnings havenât been received yet. After extensive communication between us, the player and the casino, solution has not been found and the complaint has been closed as unresolved.
Read moreRead less Submitted: 22 Feb 2023 Resolved Our verdict
Case closed
Disputed amount: âŹ900
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for a month. The issue has been resolved successfully.
Submitted: 10 Feb 2023 Resolved Our verdict
Case closed
Disputed amount: $194,459 CLP
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for 4 months. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Playerâs complaint has been resolved successfully.
Read moreRead less Submitted: 28 Jan 2023 Case closed Our verdict
Player stopped responding
Disputed amount: 100 R$
Player claims that payment has been delayed.
The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasnât been processed yet. The complaint was rejected because the player didn’t respond to our messages and questions.
Read moreRead less Submitted: 11 Dec 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 30,000 R$
Playerâs account has been blocked.
The player from Brazil had his account blocked without further explanation. We rejected the complaint because the player didn’t respond to our messages and questions.
Submitted: 02 Dec 2022 Case closed Our verdict
Player stopped responding
Disputed amount: Mex$6,960
Playerâs withdrawal has been delayed.
The player from Mexico requested a withdrawal in October. It has not been processed. The complaint was rejected because the player didn’t respond to our messages and questions.
Submitted: 17 Nov 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 937 R$
Playerâs winnings havenât been received yet.
The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasnât been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.
Read moreRead less Submitted: 15 Nov 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 6,490 R$
Playerâs bonus winnings have been voided.
The player from Brazil had his bonus winnings cancelled due to bonus rules violation.
Submitted: 25 Oct 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 7,000 R$
Playerâs bonus winnings have been voided.
The player from Brazil has been accused of breaching bonus terms by placing bets greater than the allowed ones.
Submitted: 15 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: 1 R$
Player believes that their withdrawal has been delayed.
The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasnât been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead less Submitted: 20 Sep 2022 Resolved Our verdict
Case closed
Disputed amount: âŹ300
The player’s withdrawal is delayed.
The player from Portugal had complained about a delayed withdrawal from Blaze Casino that had been pending for over two months. Despite our team’s efforts to mediate the situation, the casino initially did not respond to the complaint, leading to its closure as “unresolved”. However, upon reopening the complaint at the player’s request, the casino eventually paid the outstanding withdrawal. The issue was then marked as “resolved” by our team.
Read moreRead less Submitted: 09 Sep 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 50 R$
The player’s deposit got canceled.
The player’s deposit got canceled without any refund. The complaint was closed as ‘unresolved’ as there was no response from the casino. The casino requested that the complaint be reopened and stated that the player’s deposit would soon be credited to their account. We asked the player to confirm this, but there was no response from them. Consequently, the complaint was rejected.
Read moreRead less Submitted: 30 May 2022 Unresolved Our verdict
Delayed payment, status unknown
Black points: 80Disputed amount: âŹ275
Player hasn’t received a withdrawal.
The player from Greece has not received the withdrawal that was requested in January. The casino couldn’t process the withdrawal in a timely manner, so we closed the complaint as unresolved.
Submitted: 25 May 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 11,000 R$
Player is experiencing an undefined problem.
The player from Brazil complains about an uncertain issue. We rejected the complaint because the player didn’t respond to our messages and questions.
Submitted: 04 May 2022 Show more complaints (+16)26All0Opened4Not solved5Solved17Rejected
Complaints directly about Blaze Casino
Resolved Our verdict
Case closed
Disputed amount: âŹ1,231
Player claims that payment has been delayed.
The player from Finland had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. After the player reported that the required documents were verified, the withdrawal was confirmed and sent to his Skrill account within five hours. The issue was marked as resolved, and the player expressed satisfaction with the outcome despite the initial delays.
Read moreRead less Submitted: 21 Sep 2024 Case closed Our verdict
Player stopped responding
Disputed amount: 100,000 R$
Player is unable to reset account password.
The player from Brazil was unable to reset his password and, despite requesting an email change, faced delays. His frustration was heightened due to his Platinum membership status. The Complaints Team requested additional information regarding account verification and casino responses. However, due to the player’s lack of response to follow-up questions, the complaint was rejected.
Read moreRead less Submitted: 03 Jun 2024 Case closed Our verdict
Player stopped responding
Disputed amount: 8,880 R$
Brazilian player requested a refund.
The player from Brazil requested a refund from the casino. She believed the platform had programmed plays without her consent. Despite multiple requests for additional information and evidence from us, no response was received from the player. Consequently, the complaint was rejected due to insufficient information and lack of communication.
Read moreRead less Submitted: 04 May 2024 Case closed Our verdict
Player stopped responding
Disputed amount: 700 S/.
Player’s struggling to withdraw his winnings.
The player from Peru had been frustrated because, despite various attempts and methods, his withdrawal requests continually returned to his account. He had not received helpful assistance from live support, who merely encouraged patience. After reviewing the case, we had attempted to engage Blaze Casino to resolve the player’s issue. Unfortunately, despite extending the response time, the casino did not respond to the complaint, leading to its closure as ‘unresolved.’ However, the complaint was later reopened upon the casino’s request. The casino clarified that it did not prevent withdrawals but may have temporarily suspended them for security checks, and the player’s withdrawal was eventually processed successfully on January 31, 2024. The complaint was then closed as rejected since the player didn’t confirm that they received the winnings.
Read moreRead less Submitted: 21 Jan 2024 Unresolved Our verdict
Delayed payment, status unknown
Black points: 100Disputed amount: âŹ600
Withdrawal delayed for unknown reason.
The player complained about a three-week delay of his withdrawal for unknown reason. The casino refused to disclose what the issue was and has not responded to the complaint so it remained unresolved.
Read more on: askgamblers.com Submitted: 9/2023 Unresolved Our verdict
No reaction, passive regulator
Black points: 283Disputed amount: 2,300 R$
Withdrawal cancelled for unknown reason and unresponsive casino.
The player complained about the casino canceling his withdrawal and ignoring his messages when he tried to find out what had happened. The casino did not respond to the complaint and the mediator marked it as unresolved.
Read moreRead less Read more on: latestcasinobonuses.bet Submitted: 2/2023 Case closed Our verdict
Player stopped responding
Disputed amount: Mex$200
Player’s deposit is not reflected in the casino account.
The player from Mexico had reported an issue with his deposit not reflecting in his casino account. Despite reaching out via live chat, he had received no response from the casino. He had informed us that he made two deposits of 200 each, through Oxxo and a transfer, but had not seen these amounts in his casino account. We had advised him to contact his payment provider for further investigation. The player had confirmed that his payment provider stated the transactions were successful. We had requested additional information, including communication with the payment provider and the casino, deposit receipt, and a screenshot of the deposit/cashier history, but received no response. As a result, we were unable to further investigate the issue, leading to the complaint being rejected.
Read moreRead less Submitted: 26 Sep 2023 Case closed Our verdict
Player stopped responding
Disputed amount: âŹ120
Player unable to access gaming services.
The player from Greece deposited 120 euros to play games which didn’t open. Following a lack of response from the casinos chat or email, the player attempted to withdraw the unutilized funds. The complaint was closed as the player stopped responding.
Read moreRead less Submitted: 16 Aug 2023 Case closed Our verdict
Other
Disputed amount: 500 R$
Player claims that payment has been delayed.
The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasnât been processed yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
Read moreRead less Submitted: 09 Apr 2023 Case closed Our verdict
Player stopped responding
Disputed amount: 350 R$
Player’s winnings have been confiscated.
The player from Brazil breached the maximum allowed bet, therefore the casino confiscated their winnings. The complaint was rejected because the player didn’t respond to our messages and questions.
Submitted: 05 Apr 2023 Case closed Our verdict
Unjustified complaint
Disputed amount: 600 R$
Player’s winnings were confiscated.
The player from Brazil had his balance confiscated due to accusations of breaching the max bet rule. After investigating the case further, we concluded that the request for a refund of the player’s deposit was unjustified.
Read moreRead less Submitted: 04 Apr 2023 Case closed Our verdict
Player stopped responding
Disputed amount: 4,300 R$
Player claims that payment has been delayed.
The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasnât been processed yet. We rejected the complaint because the player stopped responding.
Read moreRead less Submitted: 26 Feb 2023 Unresolved Our verdict
Delayed payment, status unknown
Black points: 100Disputed amount: âŹ392
Playerâs withdrawal has been delayed.
The player from Portugal has requested a withdrawal almost two months prior to submitting this complaint. Unfortunately, winnings havenât been received yet. After extensive communication between us, the player and the casino, solution has not been found and the complaint has been closed as unresolved.
Read moreRead less Submitted: 22 Feb 2023 Resolved Our verdict
Case closed
Disputed amount: âŹ900
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for a month. The issue has been resolved successfully.
Submitted: 10 Feb 2023 Resolved Our verdict
Case closed
Disputed amount: $194,459 CLP
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for 4 months. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Playerâs complaint has been resolved successfully.
Read moreRead less Submitted: 28 Jan 2023 Case closed Our verdict
Player stopped responding
Disputed amount: 100 R$
Player claims that payment has been delayed.
The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasnât been processed yet. The complaint was rejected because the player didn’t respond to our messages and questions.
Read moreRead less Submitted: 11 Dec 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 30,000 R$
Playerâs account has been blocked.
The player from Brazil had his account blocked without further explanation. We rejected the complaint because the player didn’t respond to our messages and questions.
Submitted: 02 Dec 2022 Case closed Our verdict
Player stopped responding
Disputed amount: Mex$6,960
Playerâs withdrawal has been delayed.
The player from Mexico requested a withdrawal in October. It has not been processed. The complaint was rejected because the player didn’t respond to our messages and questions.
Submitted: 17 Nov 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 937 R$
Playerâs winnings havenât been received yet.
The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasnât been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.
Read moreRead less Submitted: 15 Nov 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 6,490 R$
Playerâs bonus winnings have been voided.
The player from Brazil had his bonus winnings cancelled due to bonus rules violation.
Submitted: 25 Oct 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 7,000 R$
Playerâs bonus winnings have been voided.
The player from Brazil has been accused of breaching bonus terms by placing bets greater than the allowed ones.
Submitted: 15 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: 1 R$
Player believes that their withdrawal has been delayed.
The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasnât been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead less Submitted: 20 Sep 2022 Resolved Our verdict
Case closed
Disputed amount: âŹ300
The player’s withdrawal is delayed.
The player from Portugal had complained about a delayed withdrawal from Blaze Casino that had been pending for over two months. Despite our team’s efforts to mediate the situation, the casino initially did not respond to the complaint, leading to its closure as “unresolved”. However, upon reopening the complaint at the player’s request, the casino eventually paid the outstanding withdrawal. The issue was then marked as “resolved” by our team.
Read moreRead less Submitted: 09 Sep 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 50 R$
The player’s deposit got canceled.
The player’s deposit got canceled without any refund. The complaint was closed as ‘unresolved’ as there was no response from the casino. The casino requested that the complaint be reopened and stated that the player’s deposit would soon be credited to their account. We asked the player to confirm this, but there was no response from them. Consequently, the complaint was rejected.
Read moreRead less Submitted: 30 May 2022 Unresolved Our verdict
Delayed payment, status unknown
Black points: 80Disputed amount: âŹ275
Player hasn’t received a withdrawal.
The player from Greece has not received the withdrawal that was requested in January. The casino couldn’t process the withdrawal in a timely manner, so we closed the complaint as unresolved.
Submitted: 25 May 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 11,000 R$
Player is experiencing an undefined problem.
The player from Brazil complains about an uncertain issue. We rejected the complaint because the player didn’t respond to our messages and questions.
Submitted: 04 May 2022 Show more complaints (+16)Resolved Our verdict
Case closed
Disputed amount: âŹ1,231
Player claims that payment has been delayed.
The player from Finland had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. After the player reported that the required documents were verified, the withdrawal was confirmed and sent to his Skrill account within five hours. The issue was marked as resolved, and the player expressed satisfaction with the outcome despite the initial delays.
Read moreRead less Submitted: 21 Sep 2024 The player from Finland had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. After the player reported that the required documents were verified, the withdrawal was confirmed and sent to his Skrill account within five hours. The issue was marked as resolved, and the player expressed satisfaction with the outcome despite the initial delays.
Case closed Our verdict
Player stopped responding
Disputed amount: 100,000 R$
Player is unable to reset account password.
The player from Brazil was unable to reset his password and, despite requesting an email change, faced delays. His frustration was heightened due to his Platinum membership status. The Complaints Team requested additional information regarding account verification and casino responses. However, due to the player’s lack of response to follow-up questions, the complaint was rejected.
Read moreRead less Submitted: 03 Jun 2024 The player from Brazil was unable to reset his password and, despite requesting an email change, faced delays. His frustration was heightened due to his Platinum membership status. The Complaints Team requested additional information regarding account verification and casino responses. However, due to the player’s lack of response to follow-up questions, the complaint was rejected.
Case closed Our verdict
Player stopped responding
Disputed amount: 8,880 R$
Brazilian player requested a refund.
The player from Brazil requested a refund from the casino. She believed the platform had programmed plays without her consent. Despite multiple requests for additional information and evidence from us, no response was received from the player. Consequently, the complaint was rejected due to insufficient information and lack of communication.
Read moreRead less Submitted: 04 May 2024 The player from Brazil requested a refund from the casino. She believed the platform had programmed plays without her consent. Despite multiple requests for additional information and evidence from us, no response was received from the player. Consequently, the complaint was rejected due to insufficient information and lack of communication.
Case closed Our verdict
Player stopped responding
Disputed amount: 700 S/.
Player’s struggling to withdraw his winnings.
The player from Peru had been frustrated because, despite various attempts and methods, his withdrawal requests continually returned to his account. He had not received helpful assistance from live support, who merely encouraged patience. After reviewing the case, we had attempted to engage Blaze Casino to resolve the player’s issue. Unfortunately, despite extending the response time, the casino did not respond to the complaint, leading to its closure as ‘unresolved.’ However, the complaint was later reopened upon the casino’s request. The casino clarified that it did not prevent withdrawals but may have temporarily suspended them for security checks, and the player’s withdrawal was eventually processed successfully on January 31, 2024. The complaint was then closed as rejected since the player didn’t confirm that they received the winnings.
Read moreRead less Submitted: 21 Jan 2024 The player from Peru had been frustrated because, despite various attempts and methods, his withdrawal requests continually returned to his account. He had not received helpful assistance from live support, who merely encouraged patience. After reviewing the case, we had attempted to engage Blaze Casino to resolve the player’s issue. Unfortunately, despite extending the response time, the casino did not respond to the complaint, leading to its closure as ‘unresolved.’ However, the complaint was later reopened upon the casino’s request. The casino clarified that it did not prevent withdrawals but may have temporarily suspended them for security checks, and the player’s withdrawal was eventually processed successfully on January 31, 2024. The complaint was then closed as rejected since the player didn’t confirm that they received the winnings.
Unresolved Our verdict
Delayed payment, status unknown
Black points: 100Disputed amount: âŹ600
Withdrawal delayed for unknown reason.
The player complained about a three-week delay of his withdrawal for unknown reason. The casino refused to disclose what the issue was and has not responded to the complaint so it remained unresolved.
Read more on: askgamblers.com Submitted: 9/2023 The player complained about a three-week delay of his withdrawal for unknown reason. The casino refused to disclose what the issue was and has not responded to the complaint so it remained unresolved.
Unresolved Our verdict
No reaction, passive regulator
Black points: 283Disputed amount: 2,300 R$
Withdrawal cancelled for unknown reason and unresponsive casino.
The player complained about the casino canceling his withdrawal and ignoring his messages when he tried to find out what had happened. The casino did not respond to the complaint and the mediator marked it as unresolved.
Read moreRead less Read more on: latestcasinobonuses.bet Submitted: 2/2023 The player complained about the casino canceling his withdrawal and ignoring his messages when he tried to find out what had happened. The casino did not respond to the complaint and the mediator marked it as unresolved.
Case closed Our verdict
Player stopped responding
Disputed amount: Mex$200
Player’s deposit is not reflected in the casino account.
The player from Mexico had reported an issue with his deposit not reflecting in his casino account. Despite reaching out via live chat, he had received no response from the casino. He had informed us that he made two deposits of 200 each, through Oxxo and a transfer, but had not seen these amounts in his casino account. We had advised him to contact his payment provider for further investigation. The player had confirmed that his payment provider stated the transactions were successful. We had requested additional information, including communication with the payment provider and the casino, deposit receipt, and a screenshot of the deposit/cashier history, but received no response. As a result, we were unable to further investigate the issue, leading to the complaint being rejected.
Read moreRead less Submitted: 26 Sep 2023 The player from Mexico had reported an issue with his deposit not reflecting in his casino account. Despite reaching out via live chat, he had received no response from the casino. He had informed us that he made two deposits of 200 each, through Oxxo and a transfer, but had not seen these amounts in his casino account. We had advised him to contact his payment provider for further investigation. The player had confirmed that his payment provider stated the transactions were successful. We had requested additional information, including communication with the payment provider and the casino, deposit receipt, and a screenshot of the deposit/cashier history, but received no response. As a result, we were unable to further investigate the issue, leading to the complaint being rejected.
Case closed Our verdict
Player stopped responding
Disputed amount: âŹ120
Player unable to access gaming services.
The player from Greece deposited 120 euros to play games which didn’t open. Following a lack of response from the casinos chat or email, the player attempted to withdraw the unutilized funds. The complaint was closed as the player stopped responding.
Read moreRead less Submitted: 16 Aug 2023 The player from Greece deposited 120 euros to play games which didn’t open. Following a lack of response from the casinos chat or email, the player attempted to withdraw the unutilized funds. The complaint was closed as the player stopped responding.
Case closed Our verdict
Other
Disputed amount: 500 R$
Player claims that payment has been delayed.
The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasnât been processed yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
Read moreRead less Submitted: 09 Apr 2023 The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasnât been processed yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
Case closed Our verdict
Player stopped responding
Disputed amount: 350 R$
Player’s winnings have been confiscated.
The player from Brazil breached the maximum allowed bet, therefore the casino confiscated their winnings. The complaint was rejected because the player didn’t respond to our messages and questions.
Submitted: 05 Apr 2023 The player from Brazil breached the maximum allowed bet, therefore the casino confiscated their winnings. The complaint was rejected because the player didn’t respond to our messages and questions.
Case closed Our verdict
Unjustified complaint
Disputed amount: 600 R$
Player’s winnings were confiscated.
The player from Brazil had his balance confiscated due to accusations of breaching the max bet rule. After investigating the case further, we concluded that the request for a refund of the player’s deposit was unjustified.
Read moreRead less Submitted: 04 Apr 2023 Case closed Our verdict
Player stopped responding
Disputed amount: 4,300 R$
Player claims that payment has been delayed.
The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasnât been processed yet. We rejected the complaint because the player stopped responding.
Read moreRead less Submitted: 26 Feb 2023 Unresolved Our verdict
Delayed payment, status unknown
Black points: 100Disputed amount: âŹ392
Playerâs withdrawal has been delayed.
The player from Portugal has requested a withdrawal almost two months prior to submitting this complaint. Unfortunately, winnings havenât been received yet. After extensive communication between us, the player and the casino, solution has not been found and the complaint has been closed as unresolved.
Read moreRead less Submitted: 22 Feb 2023 Resolved Our verdict
Case closed
Disputed amount: âŹ900
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for a month. The issue has been resolved successfully.
Submitted: 10 Feb 2023 Resolved Our verdict
Case closed
Disputed amount: $194,459 CLP
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for 4 months. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Playerâs complaint has been resolved successfully.
Read moreRead less Submitted: 28 Jan 2023 Case closed Our verdict
Player stopped responding
Disputed amount: 100 R$
Player claims that payment has been delayed.
The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasnât been processed yet. The complaint was rejected because the player didn’t respond to our messages and questions.
Read moreRead less Submitted: 11 Dec 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 30,000 R$
Playerâs account has been blocked.
The player from Brazil had his account blocked without further explanation. We rejected the complaint because the player didn’t respond to our messages and questions.
Submitted: 02 Dec 2022 Case closed Our verdict
Player stopped responding
Disputed amount: Mex$6,960
Playerâs withdrawal has been delayed.
The player from Mexico requested a withdrawal in October. It has not been processed. The complaint was rejected because the player didn’t respond to our messages and questions.
Submitted: 17 Nov 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 937 R$
Playerâs winnings havenât been received yet.
The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasnât been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.
Read moreRead less Submitted: 15 Nov 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 6,490 R$
Playerâs bonus winnings have been voided.
The player from Brazil had his bonus winnings cancelled due to bonus rules violation.
Submitted: 25 Oct 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 7,000 R$
Playerâs bonus winnings have been voided.
The player from Brazil has been accused of breaching bonus terms by placing bets greater than the allowed ones.
Submitted: 15 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: 1 R$
Player believes that their withdrawal has been delayed.
The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasnât been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead less Submitted: 20 Sep 2022 Resolved Our verdict
Case closed
Disputed amount: âŹ300
The player’s withdrawal is delayed.
The player from Portugal had complained about a delayed withdrawal from Blaze Casino that had been pending for over two months. Despite our team’s efforts to mediate the situation, the casino initially did not respond to the complaint, leading to its closure as “unresolved”. However, upon reopening the complaint at the player’s request, the casino eventually paid the outstanding withdrawal. The issue was then marked as “resolved” by our team.
Read moreRead less Submitted: 09 Sep 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 50 R$
The player’s deposit got canceled.
The player’s deposit got canceled without any refund. The complaint was closed as ‘unresolved’ as there was no response from the casino. The casino requested that the complaint be reopened and stated that the player’s deposit would soon be credited to their account. We asked the player to confirm this, but there was no response from them. Consequently, the complaint was rejected.
Read moreRead less Submitted: 30 May 2022 Unresolved Our verdict
Delayed payment, status unknown
Black points: 80Disputed amount: âŹ275
Player hasn’t received a withdrawal.
The player from Greece has not received the withdrawal that was requested in January. The casino couldn’t process the withdrawal in a timely manner, so we closed the complaint as unresolved.
Submitted: 25 May 2022 Case closed Our verdict
Player stopped responding
Disputed amount: 11,000 R$
Player is experiencing an undefined problem.
The player from Brazil complains about an uncertain issue. We rejected the complaint because the player didn’t respond to our messages and questions.
Submitted: 04 May 2022 The player from Brazil had his balance confiscated due to accusations of breaching the max bet rule. After investigating the case further, we concluded that the request for a refund of the player’s deposit was unjustified.
The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasnât been processed yet. We rejected the complaint because the player stopped responding.
The player from Portugal has requested a withdrawal almost two months prior to submitting this complaint. Unfortunately, winnings havenât been received yet. After extensive communication between us, the player and the casino, solution has not been found and the complaint has been closed as unresolved.
The player’s withdrawal is delayed for a month. The issue has been resolved successfully.
The player’s withdrawal is delayed for 4 months. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Playerâs complaint has been resolved successfully.
The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasnât been processed yet. The complaint was rejected because the player didn’t respond to our messages and questions.
The player from Brazil had his account blocked without further explanation. We rejected the complaint because the player didn’t respond to our messages and questions.
The player from Mexico requested a withdrawal in October. It has not been processed. The complaint was rejected because the player didn’t respond to our messages and questions.
The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasnât been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.
The player from Brazil had his bonus winnings cancelled due to bonus rules violation.
The player from Brazil has been accused of breaching bonus terms by placing bets greater than the allowed ones.
The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasnât been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Portugal had complained about a delayed withdrawal from Blaze Casino that had been pending for over two months. Despite our team’s efforts to mediate the situation, the casino initially did not respond to the complaint, leading to its closure as “unresolved”. However, upon reopening the complaint at the player’s request, the casino eventually paid the outstanding withdrawal. The issue was then marked as “resolved” by our team.
The player’s deposit got canceled without any refund. The complaint was closed as ‘unresolved’ as there was no response from the casino. The casino requested that the complaint be reopened and stated that the player’s deposit would soon be credited to their account. We asked the player to confirm this, but there was no response from them. Consequently, the complaint was rejected.
The player from Greece has not received the withdrawal that was requested in January. The casino couldn’t process the withdrawal in a timely manner, so we closed the complaint as unresolved.
The player from Brazil complains about an uncertain issue. We rejected the complaint because the player didn’t respond to our messages and questions.
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